ISPStack
Customer Portal

Self-service the way your customers expect.

A branded, mobile-first portal that handles the requests that would otherwise hit your call centre.

Self-service

Top up, upgrade, raise tickets — without calling you

A clean customer-facing app where every common request just works. Less call volume, fewer USSD escalations, faster payments collected straight from the portal.

  • Pay invoice / top-up wallet
  • Plan upgrade + downgrade (proration handled)
  • Open + track tickets
  • Live usage / FUP balance / quota remaining
Branded

Looks like your ISP, not like ours

Per-tenant branding — logo, colours, domain. The portal lives at your customer-facing subdomain, and the email + SMS templates wear your name.

  • Per-tenant logo + accent colour
  • Custom domain support
  • Email + SMS templates with your brand
  • Multi-language UI (per customer preference)
Mobile-first

Built for the phone in their hand

The portal is a PWA — installable, offline-tolerant, fast on low-end Android. The reality of African mobile networks shaped how we built it.

  • PWA install prompt (Android + iOS)
  • Service-worker cache for low-bandwidth
  • M-Pesa / Airtel deep-link payment
  • SMS-only fallback for the rare account

See it running on your own data.

14-day trial, full feature set.